Service Coordinator

About Coxons Group Australia

Coxons Group Australia was founded in 1986 by the Coxons family and is today a market leader in the maintenance and supply of predominantly mining and heavy haulage cooling solutions. We have multiple branches across Australia, including our head office located in Brisbane.

We are a company founded on authenticity and strong values, which means we foster a shared sense of respect, responsibility and camaraderie. We take pride in nurturing our next generation of people, who can be tomorrow’s leaders and innovators in our field.

About the Role

As Service Coordinator, reporting to the Branch Manager, you’ll oversee the creation and management of workshop job documentation and prepare customer materials, including estimates, variations, and condition reports. You’ll keep customers and Key Account Managers informed with regular updates on job progress and provide additional support to the Branch Planner when needed.

This role offers a unique chance to make a meaningful impact by helping shape a new operation from the ground up.

Your key responsibilities will include:

• Reviewing scope of works and generating estimates and variations.
• Creating detailed condition reports.
• Maintaining accurate records and data management within the ERP system.
• Engaging with customers to ensure effective communication and service satisfaction.
• Assisting with scheduling to meet customer deadlines and requirements.

About the Person 

You are a proactive and organised professional eager to make a meaningful contribution to a growing branch. With a keen interest in mechanical components and a strong customer-first mindset, you’re ready to help drive success from day one.

We’re looking for someone who has:

• Demonstrated experience in a service coordination, estimator, or similar role within the mining, heavy industrial, or related fields.
• Experience in radiator, air and oil heat transfer components highly regarded.
• Strong organisational and time management skills, with the ability to handle multiple priorities in a fast-paced environment.
• Excellent communication skills, with a customer-focused approach.
• Familiarity with ERP or service management systems is desirable.
• A commitment to our values or Integrity, Innovation, Care and Leadership.

What’s on Offer?

From our leaders to our team on the ground, we all work together and win together. At Coxons Group, you can expect to enjoy great benefits like social and wellness initiatives, learning & development pathways and a company-wide cultural development program so you can build a happy and long career with us. We’re passionate about work-life balance and we recognise our people for doing great work!

What does a career at Coxons Group look like?

• Long term job security
• Competitive salary
• Excellent working conditions with recognition and rewards
• A ‘work-life balance’ agenda that includes wellness and social initiatives, an employee assistance program and learning and development pathways
• Great team with supportive managers and inspiring leaders

If you love the sound of a career at Coxons Group and are performance-minded, a great team contributor and have experience in the field, we would love to hear from you!

Please apply with your resume and cover letter.

Learn more about Coxons Group Australia by visiting our website at https://coxonsgroup.com.au